Refund and Returns Policy
Last updated: August 2026
This Refund and Returns Policy explains how refunds, cancellations and order issues are handled for services purchased through Narnium Technology.
Narnium Technology provides digital services, custom project work, consulting, cybersecurity services, web and e-commerce services, branding, marketing services and selected online service packages. Because these are digital or service-based products, they are handled differently from physical products.
1. Digital services and custom work
Most Narnium Technology services involve digital work, manual work, consulting, project planning, design, development, analysis, reporting or service delivery.
Refunds may be considered only if the service has not started yet.
Once work has started, a full refund is normally not available because time, planning, resources and manual work may already have been invested.
For custom projects, partial refunds may be considered depending on the amount of work already completed.
2. Social media service packages
Social media service packages, including Instagram, TikTok or similar services, are processed manually or through external delivery systems.
Once delivery has started, the order cannot usually be cancelled or refunded.
Customers are responsible for providing the correct public profile URL, post URL, video URL or any other required information.
If the customer provides an incorrect, private, unavailable, restricted or changed URL, delivery may be delayed or may not be possible. In such cases, a refund is not guaranteed.
Narnium Technology does not request or require social media passwords.
3. Manual payments
Some services may only be available through manual payment methods, such as Direct Bank Transfer or Revolut.
Accepted manual payment methods may include:
Direct Bank Transfer
Revolut Revtag: @blackbirdf16
Customers must include the order number as the payment reference.
Orders paid by bank transfer or Revolut will only start after the payment has been received and confirmed.
4. PayPal and card payments
For eligible services, PayPal or card payment options may be available at checkout.
Not all services are eligible for PayPal or card payments.
Some product categories may only allow manual payment methods due to the nature of the service.
5. Cancellations before work starts
If you placed an order by mistake and the work or delivery has not started yet, contact Narnium Technology as soon as possible.
If the order has not started, cancellation may be accepted and a refund may be issued.
6. No refunds after completed delivery
Refunds are not normally available after:
the service has been completed;
the digital work has been delivered;
the consultation has taken place;
the report, design, file or result has been sent;
the social media service delivery has started;
the customer has approved the work or requested final delivery.
7. Service issues
If there is a problem with your order, contact Narnium Technology with your order number and a clear explanation of the issue.
Depending on the case, Narnium Technology may offer:
correction of the issue;
additional review;
partial redelivery;
a replacement service;
a partial refund;
or another reasonable solution.
8. Non-delivery
If Narnium Technology is unable to deliver a service due to an internal issue, and no suitable alternative can be provided, a refund may be issued.
This does not apply when the issue is caused by incorrect customer information, unavailable accounts, private profiles, restricted access, changed URLs or third-party platform limitations.
9. Third-party platforms
Some services may depend on third-party platforms such as Instagram, TikTok, PayPal, banks, hosting providers, social networks, search engines or other external systems.
Narnium Technology is not responsible for delays, restrictions, account changes, platform updates, removals, algorithm changes or policy changes made by third-party platforms.
10. Chargebacks and disputes
Before opening a chargeback or dispute, customers are encouraged to contact Narnium Technology first so the issue can be reviewed and resolved.
Opening a dispute without contacting Narnium Technology may delay the resolution process.
11. Contact
For refund, cancellation or order-related questions, contact Narnium Technology through the contact form on the website or by email.
Please include:
your order number;
the service purchased;
the payment method used;
a clear description of the issue.